Why Foyens
How It Works
Click Here: Foyens Five Stage Outsourcing Model
One thing that bestows Foyens a distinctive status is that the importance we give the communication channels between clients and our teams. We appreciate the effect of optimized communication to the success of outsourcing. Hence, Foyens have undertaken various strategic steps in this direction that includes:
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- Staff Training: Constant updating of knowledge & skills of our staff with respect to all aspects of our servicing of interaction with clients.
- Modes of Communication: Foyens teams are professionally trained to utilize all the available communication channels such as phone, email, and chat to ensure smooth flow of information between us and our clients.
- Foyens-Client Interaction: During the initial stages, development of relationship and mutual confidence is realized by constant interactions, frequent review meetings, elimination of bottlenecks without any delay and other steps.
- Document Sharing: Using software-based services, such as Yugma, Zoho, Vyew or Mikogo, Foyens staff and client can share documents allowing both parties to see real-time, paging, highlights, and other document interactions.
Team Construction
Each Foyens staff member reports to an experienced Engagement Manager who has managerial duties in two areas:
- Client satisfaction and first-tier escalation
- Staff member management, mentoring, and performance evaluation
Engagement Managers are senior finance and accounting professionals with backgrounds in client and staff management. In addition to the Engagement Manager, staff members also have access to an immense pool of knowledge within the Foyens offices. If a staff member needs a specific expertise, it is very much likely that multiple Foyens colleagues can provide assistance. This gives the client access to a larger pool of talent than available with a local employ.
Data Flow and Systems
By definition, finance and accounting are data-intensive activities requiring data to move between client, client vendors and partners, and Foyens staff simply and easily. To facilitate data flow, Foyens utilizes industry-standard technologies already in use within the client operations. These include email, Web, file transfer protocol (FTP), and scanners.
To pull out data or process transactions, Foyens require access to client systems via the Web, virtual private network (VPN), or remote desktop access — each of which are simple and easy to setup.